Privacy Policy
What This Privacy Policy Covers
This Privacy Policy explains how GetGoLegal.com, Inc. collects and uses personal information in relation to the goods and services offered by GetGoLegal, our apps, and the GetGoLegal.com website, unless otherwise stated below.
This Privacy Policy does not cover:
– Personal information collected or used by third-party businesses when you click on links to external sites or use social media widgets provided on our website. Please refer to the privacy policies of those third-party websites for more information on their practices.
– Personal information collected in connection with GetGoLegal’s employment activities, including those related to job applicants.
GetGoLegal’s Approach to Privacy
At GetGoLegal, we take your privacy seriously and are committed to addressing any concerns about how we use the personal information we collect from you. In addition to this Privacy Policy, we have established internal practices and policies to protect your personal information and ensure it is used only in accordance with this policy. We follow Privacy-by-Design principles and have dedicated privacy and security teams focused on safeguarding your personal information and ensuring it is handled appropriately.
The Personal Information We Collect
In this section of the Privacy Policy, we outline the types of personal information we may collect. The specific information we gather depends on the type of interaction you have with us and the products you consider or purchase.
GetGoLegal may collect the following categories of personal information:
Identifiers: This includes personal identifiers such as your real name, nickname, signature, postal address, online identifiers, IP address, email address, and account numbers.
Sensitive Information: This may include sensitive data such as social security numbers, driver’s license numbers, state ID numbers, passport numbers, and usernames and passwords for accounts linked to GetGoLegal.com.
Biometric Information: With your consent, GetGoLegal may collaborate with Stripe to verify your identity by comparing a digital image of your face with the photo on your government-issued ID.
Protected Characteristics: This includes information such as age, national origin, citizenship, marital status, medical data, sex, and veteran or military status. GetGoLegal does not use this data to analyze your health, sex, gender identity, or sexual orientation.
Commercial Information: This includes records of your business or property ownership, products or services purchased or considered, and your purchasing or consumption history or preferences.
Internet Activity Information: This includes data about your browsing and search history, device information, interactions with our website or apps, and engagement with advertisements. We may also collect technical data such as browser settings, operating systems, referral/exit pages, and clickstream data. Additionally, when we send you emails, we may collect information about how you interact with them.
Geolocation Information: We may collect information about your location, including where you live, work, or are physically located. Some services we offer may involve precise geolocation tracking, such as mileage tracking.
Audio and Visual Information: GetGoLegal may record phone calls for quality or training purposes. If you agree, we may also make video or photo recordings for security or legal purposes.
Professional and Employment-Related Information: This includes details about your professional status, affiliations, employment history, salary, and employment status.
Other Information: This can include physical descriptions, telephone numbers, insurance policy numbers, financial information (such as bank accounts, credit cards, and debit card numbers), health insurance details, and any other information you provide directly to us, such as through questionnaires, document uploads, surveys, or financial consultations. This category also includes information identified as personal under California Civil Code Section 1798.80(e) that doesn’t fall into other categories listed above.
Where We Collect Personal Information
In this section of the Privacy Policy, we explain where and how we collect your personal information.
Customers: A significant portion of the personal information we collect comes directly or indirectly from our customers and potential customers. We gather information directly from you when you complete online forms, upload documents, use our chat feature, or communicate with us over the phone. We may also collect information indirectly through your interactions with our website, using cookies and other tracking technologies.
Related Parties: We may collect information about you from people you know. For example, if you are a shareholder in a business formed through GetGoLegal, the business may provide us with information about you to complete the formation or file Beneficial Ownership Reports. Additionally, we may receive information about you from customers who use our products to communicate with you, such as through our e-signature service.
Service Providers: We may obtain information about you from third-party service providers or other companies we partner with to deliver products and services. In this Privacy Policy, “Service Providers” refers to entities contracted by GetGoLegal to help fulfill our business needs. For example, we may receive information from a Service Provider about whether any Legal Mail has been received as part of our Registered Agent services. Service providers may also assist us in collecting information directly or indirectly from you.
Professionals (Including Attorneys and Tax Experts): We may receive information from the attorneys you work with through our Legal Plan or other GetGoLegal offerings. However, GetGoLegal does not intend to collect any information from attorneys that would waive attorney-client privilege. With your consent, and as described in the GGL Tax Privacy Policy, we may also receive information about you from GGL Tax.
Business Partners: We may collect information about you from our Business Partners. As defined in this Privacy Policy, “Business Partners” refers to companies we collaborate with for cross-promotional or product integration purposes. For instance, we may receive information about the products you’ve purchased from them.
Affiliates and Subsidiaries: We may receive information about you from our affiliates or subsidiaries. For example, if we acquire a company, we may obtain information about you as part of the acquisition if you’ve previously interacted with that company.
Publicly/Commercially Available Information: We may gather information about you from publicly available sources, such as government records, social media platforms, and other commercial sources of personal data. Examples include verifying if your business entity is in good standing with a Secretary of State or identifying your recent interest in products we offer.
Unrelated Parties: We may also receive information from third parties with whom we do not have a direct relationship. An example of this would be documents we receive on your behalf as part of our role as your Registered Agent.
How We Use the Personal Information We Collect
In this section of the Privacy Policy, we explain the commercial and business purposes for which GetGoLegal collects personal information. We use a variety of technologies, including automated processing, AI, and human review, to achieve these purposes. We may also combine data collected from different sources.
If we decide to use your personal information for any purposes that differ from those outlined below, we will inform you and provide details on your legal rights regarding your data.
Providing Products and Services: We use personal information to deliver and support our products and services. This includes tasks such as generating and delivering documents purchased by customers, managing the GetGoLegal website, and customizing content based on customer preferences.
Security: We use personal information to maintain the security of our computer networks and physical facilities, as well as to detect and prevent fraud or suspicious activities.
Marketing and Advertising: We use personal information for marketing purposes, targeting both current and potential customers. You can learn more about how to control the use of your information for marketing in the sections titled *GetGoLegal’s Use of Cookies and Similar Technologies* and *Your Options Regarding Personal Information Collected by GetGoLegal.*
Product Development: Personal information is used to improve existing products and services, as well as to develop new offerings, including through the use of machine learning and AI technologies.
Analytics: We use personal information for analytical purposes, such as understanding how visitors interact with our website and gaining insights into the types of customers who may be interested in our services. We may also analyze the data to infer customer preferences, behaviors, and attitudes.
Operational Purposes: We use personal information for a variety of operational functions, including those of our service providers, business partners, affiliates, and subsidiaries. This includes maintaining our website and infrastructure, training, quality assurance, conducting surveys or promotions, and enhancing our brand presence.
Financial Reporting: Personal information is also used for internal financial reporting purposes, such as budgeting, projections, compensation calculations, and public reporting.
Meeting Legal Requirements: We use personal information to comply with legal obligations, such as performing customer due diligence, maintaining records for our Registered Agent services, and responding to subpoenas or legal requests.
Business Transfers: In the event of a merger, acquisition, reorganization, asset sale, or bankruptcy, GetGoLegal may transfer, sell, or share some or all of our assets, including customer information. If such a transaction occurs, your data may be treated as an asset of GetGoLegal and transferred to third parties. If this happens, you will be notified via email or a prominent notice on our website about any changes in ownership or the way your information will be used, as well as any options you may have regarding your data.
We may update this privacy policy to reflect changes to our paractices. We encourage you to review this page periodically for the latest information on our privacy practices.